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27-31 August 2019
Poznań, Poland
Europe/Warsaw timezone
programme last update: 23 August 2019
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Contribution Paper

Poznań, Poland - Morasko Kampus, room: 2.21

Over quality in Japan: case study of clerical processing in Japanese Banks


  • Dr. Kenji KONO

Primary authors


Clerical processing of Japanese banks is based on accuracy, politeness accurately. Priority is given to preventing occurrence of risk due to administrative errors as much as possible. Their idea is that the mistake must be zero. We take up the process of withdrawing money from an account at a bank window as a case. In order to prevent risk in advance, the work of ""Sho-in(verify the imprint)"" ""Seisa(scrutiny)"" ""Ken-in(inspect)"" is incorporated into the process. One procedure is finally completed after going through these barriers. In the United States, It is said that checks are verified by checking the signatures of checks, but actually it is common to be funded without strict verification. Shinjiro Torii, the founder of Suntory, a major food maker in Japan, always says that ""Yatte minahare”. It means “trying to do it"". There is something you do not know until you try it. Just try and think about the next action while learning in it. That spirit made Suntory great. However, most of Japanese companies take actions closer to banks' ideas than Mr. Torii. Sony has now gained the majority of the profit from the finance business. Banks are still popular as usual even in student employment. In Japan, there is an environment in which the ability to examine preliminary risk is appreciated rather than the courage to challenge. If banks review its own over-quality and evaluate the action to “reap before you think”, Japanese companies will change.